Privacy Policy

PharmX Universal Agency (“PharmX”) Privacy Policy

This privacy policy has been updated and took effect on August 25, 2017.  

At PharmX, we appreciate the trust you place in us when you choose to visit our websites or when you visit our social media platforms and we take that responsibility seriously. This PharmX Universal Agency Privacy Policy (the “Policy”) describes how we collect and use personal information about you when you visit our website, when you visit our social media platforms, and during calls with you.

By “personal information”, we mean information that directly identifies you, such as your name, address, or email address. In this Policy, “we” and “our” mean PharmX Universal Agency., and “you” means any person who visits our website, visits our social media platforms, and during calls with you.

What Information We Collect

We collect a variety of types of information. Examples include:

  • Contact information, such as your name, address, phone number, or email address;
  • Purchase information, such as the items you purchase, items you have altered, or custom made (including measurements), payment method and payment information (such as debit or credit card number and information), billing and shipping address, and contact information (such as for receipts or order updates);
  • Preference information, such as your contact and marketing preferences, and brand and merchandise interests;
  • Profile and account information, which may include Contact, Purchase, and Preference information as well as your account password, information about favorite products, items in your online shopping cart or saved for future purchase, registry information, product review information, gift card and other information about your profile or account;
  • Demographic information, which may include ZIP code, and other information about you;

How We Collect Information

We collect information on our website, when you visit our social media platforms, and during calls with you. We also obtain information from you and from third parties. For example, we collect and obtain information:

  • You provide, such as when you make a purchase, when we provide you services, attend one of our events and programs, interact with a sales rep, visit or contact us, register for Reps Portal (for PharmX reps only), Physicians Portal, or online account, participate in a contest, respond to a survey, engage in a promotional activity, register to attend an event or appointment, sign up and get involve to one of our free programs, apply for employment, or sign up for emails or marketing;
  • From third parties, such as service providers that we use, analytics companies, advertising networks and cooperatives, demographic companies, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with; 
  • From social media platforms and networks that you use in connection with our website, that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website  (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use;

How We Use Information

We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. We also may combine any or all of the information that we collect or obtain. Examples of how we use information include:

  • To provide you with products and services, such as to: fulfill your orders and process your payments; process, maintain and service your account(s) and memberships; and to provide you with products and services that we think you will like;
  • To respond to you, such as when you: place an order; call us; make a request or inquiry; enter a contest or sweepstakes; complete a survey; or share a comment or concern;
  • For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; facilitate your interactions with our reps, track and categorize your activity and interests on our website and social media platforms, including by identifying the different devices you use; and to enrich your experience on our website;
  • For marketing and advertising, such as to: send you marketing and advertising communications, to customize the marketing and advertising that we show you.
  • For analytics, such as to: understand how you use our website; understand how you shop with us; determine the methods and devices used to access our website; and improve our website.
  • For our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law;
  • For legal and safety purposes, such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

How We Share Information

In general, we do not share personal information about you with third parties for third party marketing or advertising purposes. We do share personal information with third parties for other purposes. For example, we share personal information with:

  • Third parties and service providers that provide products or services to us, that help us market or advertise to you (including co-branded marketing and advertising), or that provide products or services to you. We may use third parties or service providers to perform any of the actions or activities allowed under this Policy;
  • Social media platforms and networks such as Facebook, Twitter, Pinterest, and Instagram that offer functionalities, plugins, widgets, or tools in connection with our website (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media). If you choose to use these functionalities, plugins, widgets, or tools, certain information may be shared with or collected by those social media companies—for more information about what information is shared or collected, and how it is used, see the applicable social media company’s privacy policy;
  • Additional third parties such as law enforcement, government entities, courts, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes described under the “How We Use Information” Section above, or otherwise to help prevent harm or fraud to us, you, our customers, or other third parties. We also may share personal information with third parties upon your request or with your approval, though we may not be able to accommodate all requests.

Your Choices and Access Requests

We strive to offer you with choices about how personal information is used and shared. Your choices include:

  • Social Media Platforms and Networks. We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us. 
  • Email Choices. You can opt out of marketing or advertising emails by utilizing the “unsubscribe” link or mechanism noted in marketing or advertising emails you receive from us or www.pharmx.today. You may also request to opt out of marketing or advertising emails by contacting us through one of the methods specified in the “Additional Information and Contacting Us” Section below, and sharing the email address at which you are receiving marketing or advertising emails. For service or transactional emails about your PharmX purchase or services, please contact (888) 387-7218, and for service. To unsubscribe from marketing or advertising emails you receive from us, please utilize the “unsubscribe” link or mechanism noted in the marketing or advertising emails you receive from those brands, or visit the privacy policy associated with the brand that you are receiving emails from and use the choices provided therein.

Security and Fraud

We take steps to help protect the confidentiality and security of personal information you share with us through our website or our social media platform. In general, information transmitted through the Internet may not be perfectly secure, and we are unable to guarantee the security of your personal information. 

We encourage you to take steps to help protect the confidentiality and security of your account and personal information, including by doing the following: 

  • Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses;
  • Using complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters);
  • Not using the same password on more than one website;
  • Not sharing your password with others;
  • Password protecting your computer and mobile device; and
  • Sign out/log off of website sessions so that your session is closed, especially when using a public computer.

You may come in contact with websites, emails or texts that try to lure you into providing personal information with an offer such as a PharmX Gift Card. PharmX does not sponsor or endorse these offers. If you become aware of any potentially fraudulent activity on a website or in an email or text, please forward the information to help@pharmx.today or call us at (888) 387-7218 so that we can follow up.

If you have questions about this Policy or our privacy practices, please contact us at:

PharmX Universal Agency 

625 N. Flagler Drive, Suite #605

West Palm Beach, FL 33401 (888) 387-7218

help@pharmx.today

If you're not comfortable shopping online (and would prefer to make your purchase via telephone), just give us a call at (888) 387-7218. Our Customer Service representatives will be happy to assist you.

Updates to This Policy

We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Policy, we will notify you by posting the updated Policy on our website, and we will update the effective date at the end of this Policy.

Effective Date

This Policy is effective August 25, 2017

(888) 387-7218